Hey Guys,
I'm new to Jira Service Desk.
Can you assign tickets to different queues within the same project? Can you show queue 'Team A' and queue 'Team B'.
I'm wanting to transfer tickets from Team A if they can't resolve it to Team B
Atm I can see that you can create different queues and use filters so that only certain tickets are visible in the queue but they are not transferrable from one queue to the other from the same project.
Hey Jack,
Thanks for that.
I created a group and added 2 agents to it. I'm having trouble adding that group to the 'Filter by' area in the queue.
What is it listed under? I tried groups and the name of the group I created but no luck
use "membersOf" for your queues instead of group.
assignee in membersOf("group_name")
Thanks Per
That worked :)