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Can you Hide the request types from the service desk portal group view?


We have so many request types, because issuetype is a 1:1 relationship with request type, and we're reporting on issuetype, we made one request for bug, support, enhancement request, etc. 


I'm wondering if I can omit the request types from displaying on the portal group page - just the header - like 'Marketing Automation" 


CleanShot 2020-07-15 at 07.26.27@2x.png

2 answers

@Brandon Lambert  Extension for Jira Service Desk allows you to hide requests from the portal or show them to a specific group.  

JimmyVanAU Community Leader Mar 04, 2021

Is this possible with Extension for JSM in the Cloud?

Dave Liao Community Leader Mar 04, 2021

@JimmyVanAU - it doesn't seem like it; it's not mentioned in the Cloud version's docs.

In case @Trevan Householder doesn't see this, I'd reach out to Deviniti to confirm if that feature exists.

Thanks @Dave Liao reached out to Deviniti shortly after I posted, and I'll provide a 2021 update

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Update - so these limitations are due to Atlassian constraints. Deviniti are very much aware of the feature request to have request visibility (on the portal) and option visibility (to hide a custom field after a request type/form has been chosen), and this is on their backlog.

Related constraints are:

[EAC JSDECO-120] Allow apps to hide Request Types on Customer Portal based on some conditions

[JAC JSDCLOUD-195] User(s)/Group(s)/Roles security on creating certain "Request Types" 

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Dave Liao Community Leader Jul 15, 2020

Doesn't seem like this is possible (not without installing a Jira add-on). :(

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