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Can we integrate a Fax machine with Jira Service Desk to create Tickets?

Can we integrate a Fax machine with Jira Service Desk to create Tickets?

Use case:

A user sends a fax to a specific Fax number, which should result in creating a Ticket/Issue in Jira Service Desk.

How to do this in Jira Service Desk with Fax.

I am new to JIRA and any help is greatly appreciated.

2 answers

1 vote

I've done that, many many years ago.  We had an incoming fax machine rigged up to several numbers, and if something rang in on one of them, it would pass the resulting image to a server that had an OCR program that was able to poke "new issue" into the Jira server with the description set to the OCR'd text, and the image as an attachment.

I don't see any reason you couldn't do the same with the current REST API.

It's pretty archaic though, is there a reason they don't want to use faster, cheaper and better options like email or web-services?

Jack Community Leader Jan 07, 2021

Ha! of course you did Nic why am I not surprised? what an odd UC.

I know, I'm showing my age...

In the UK, I think the only people still using fax machines are the NHS (because the government keeps giving contracts for "get it computerised" to corrupt and incompetant IT suppliers, so attempts to replace them fail) and a handful of people like my father who used to use faxes for paperwork and never saw the point of learning email or web-applications when they only do it once a year.

0 votes
Jack Community Leader Jan 07, 2021

That is certainly an interesting use case. My guess would be if the fax machine could conditionally send an email then that could be leveraged to create an issue via the email channel. So the first think to check is with the abilities of your fax machine. 

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