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Would like to know if it is at all possible to configure a shared mailbox from Office 365, as the primary mail account for Jira Support Desk.
The shared mailbox do not have sign in password.
Would appreciate your assistance.
I have not attempted this but unsure how this would work and have my doubts that it would. Even if it did I would be wary of it. Why do you wish to use a shared mailbox vs. a dedicated mailbox?
where are you setting up the email exactly? JSD email request handler is done under - project > project settings > email requests. Assume this is where you are doing this?
Hi, I'm wondering the same thing, how to use a shared mailbox from office365. Has anyone successfully set this up since the original question/responses from 2019/2021?
Not to my knowledge. There are many posts in the community with various attempts. You might use the search bar to peruse all of the posts for possible direction/findings.
Thank you for the response! I've searched and read through some of the work arounds posted. The shared mailboxes are utilized a lot with our company and additional mailboxes are not given out. If I were to use my own mailbox, is there a way to filter/search for details in the email and only create new issues based on them?
Jack, my appologies for delay in answering. We have been using this shared mail box for support emails and would like to continue using if possible.
I am using "Other" email type to add custom email, the this: ask
Authentication successful. But no tickets gets created for new items send to sharedinbox@email.
When I look at the custom added email account under the Service Desk email request, the log is empty, even after specifying allowed domains and new emails.
i'm also having the same issue as wimpie_huyser.
Shared Office 365 mailbox connects succesfully, jira send the mailbox a succesful connection email, but on the reverse, no tickets are created in Jira when emails are sent to this mailbox
Where you able to resolve this?