Would like to know if it is at all possible to configure a shared mailbox from Office 365, as the primary mail account for Jira Support Desk.
The shared mailbox do not have sign in password.
Would appreciate your assistance.
Jack, my appologies for delay in answering. We have been using this shared mail box for support emails and would like to continue using if possible.
I am using "Other" email type to add custom email, the this: ask
Authentication successful. But no tickets gets created for new items send to sharedinbox@email.
When I look at the custom added email account under the Service Desk email request, the log is empty, even after specifying allowed domains and new emails.
i'm also having the same issue as wimpie_huyser.
Shared Office 365 mailbox connects succesfully, jira send the mailbox a succesful connection email, but on the reverse, no tickets are created in Jira when emails are sent to this mailbox
Where you able to resolve this?
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