We have a JIRA ITSM project, and have a support team that have users set up as Agents.
Our other team/s members(i.e developers) are given permissions as a JIRA team mebers so that they can collaborate on JIRA ITSM issues with our Support team.
I read this & i'd like to understand if sharing an issue with JIRA Team members will actually give them the ability to 'Add public comments in the portal'
My JIRA team members have permissions to add/edit and delete their own comments & this is working.
For an issue that is shared to them, they cant see the option to add a public/external comment
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