In designing our change control process we would like to have 4 issue types that represent severity of change. Each issue type would have more required fields as severity increases.
We want a wizard like interface that would help quide the user as to which issue type to select. This would depend on a series of factors such as impact, probability, number of users affected, etc. Is this something available in Jira or with 3rd party app?
So customers in JSD choose Request type not issue types which are not exposed to the customers at all. In any event there isn't any way to do this OOTB for Request types or Issue types. Unaware of any addon that could do this but that doesn't mean there isn't a solution out there. Does the solution have to be Issue type? Could you not simply use a custom field?
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