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Can I use iFrame

Can I embed the service portal in my website without the widget (e.g. iFrame)?

1 answer

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Answer accepted
Brant Schroeder Community Leader Jan 03, 2021

Andrew,

  You can iFrame any website into another website.  I don't think it would be pretty and would suggest using the widget.  The widget provides a lot of functionality to a user and is very easy to add to a website.  https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

You can always add the widget to allow users to quickly raise a request and then link to the portal for them to review their requests.

Yes I thought of that but I just wanted a page that was already open when a user goes to the support page. The only reason I ask is because when I embed the portal, I get '... has refused to connect' ... being the portal URL

Brant Schroeder Community Leader Jan 03, 2021

Andrew,

  Sorry I spoke to soon.  Looking at Atlassian's page source they use x-frame-option to prevent the page from being added to an iframe.  Lots of sites do this now to avoid click-jacking attacks, by ensuring that their content is not embedded into other sites.  So iframe is not an option.

So there's no way of embedding it?

Brant Schroeder Community Leader Jan 03, 2021

No

This is sad ... it would be great if you remove this restriction from "approved" URL:s.

But if this is not on your roadmap - do you have any plans to give customers the possibility to use custom URL:s for their Service Desks? And that atlassian handles the configuration?

Example: xxx.atlassian.net/servicedesk -> support.xxx.com


If not - please add it as a request! :) (I'm NOT the only customer who would fancy this solution)

 

Kind regards,

Andreas

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