Can I move multiple tickets from one project to another?

[Shannon Buller]

We have a "Custom Logo Support" project and a "Customer Service" Project. We sometimes have to move a ticket from one to the other. It becomes tedious when we have many tickets to move. 

Hoping there's a way to move multiple tickets at once.

[Joseph Chung Yin · Accepted solution]

@Shannon Buller -

As mentioned @Nic Brough -Adaptavist-,  the Bulk Change option is a great way.  However, you want to make sure that your source project and target project contains the same meta-data setup (i.e. WF, Fields, Users (customers/agent) etc..).  Otherwise, some of the source issues' data will be removed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Joseph Chung Yin]

@Shannon Buller -

If our answers resolved your ask, please click on "Accept answer" when you have a chance.

Best, Joseph

[Joseph Chung Yin]

@Shannon Buller -

If you believe that Nick and my answers also assisted your ask , can you also accept our answers?

Best, Joseph

[Nic Brough -Adaptavist- · Accepted solution]

Yes, search for the issues you want to move (you don't need to be 100% accurate in the first search), then select "bulk edit" from the tools menu towards the top right of the issue navigator.

This will give you the search results, from which you can select or de-select, then go on to select "move" from the options.  It will walk you through the rest.

[Juan Manuel Ibarra · Accepted solution]

Hi! In this post have the answer

Summary:

The options button (3 dots in top-right corner) does contain the Bulk Change button on Jira Cloud. This is located on the issue search page (Magnifying Glass > Advanced search for issues). Used it to move some Next-Gen issues just now to verify.

If you aren't seeing an option for Bulk Change - check the global permissions for it. You'll need to be a Site Admin for this:

• Click Settings (the cog icon on the far-left navigation bar
• Select System, then under Security select Global Permissions
• Ensure the user group you are part of has the "Bulk Change" permission - if not, activate it and try to move the issues again