Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I integrate JIRA Service management Cloud and JIRA S/W Server(or Datacenter)? Edited

My team internally uses  JIRA S/W Datacenter and I'm checking adapting Jira Service Management(Service Desk). Currently, there are only a few agent and a few cusotmers so I am considering Jira Service Management *Cloud* becuase I can quickly set it up and it is a reasonable price.
I am wondering if I integrate Cloud version of  Jira Service Management and JIRA S/W Datacenter. Does Datacenter version of Jira Service Management only work with JIRA S/W Datacenter version? If I choose Cloud version of  Jira Service Management, should I separately operate it?
Thanks for your guide in advance.

1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Dec 27, 2020

You can connect the two instances together through an application link.   This will allow you to link software issues to your service management desk so you can track fixes.

Thanks for your advice. I will check it. 

I believe that it also works with Datacenter, doesn't it? 

Brant Schroeder Community Leader Dec 27, 2020


Like Oki__Infraware_ likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

205 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you