Can I install Jira service desk as a stand alone product or do I need to install Jira first?

[Randal Jew]

Can I install Jira service desk as a stand alone product or do I need to install Jira first?

[Nic Brough -Adaptavist-]

Yes, you need a Jira isntallation to run Service Desk on.

However, if you download Jira service desk from the site, it is a bundle of Jira and Service Desk, so you only need to install that to get both in one go.

[Randal Jew]

Great, we want to test it out/kick the tires to see if it will work for our IT team help desk request.  We just initially purchase a 3 agent version.  Is there much customization needed from what is "out-of-the-box"?  And do we need to install a database first or is a database bundle with Service desk too?  So I just run the downloaded Jira Service desk installer and good to go?

[Nic Brough -Adaptavist-]

The installer will ask you what database you want to set it up with.  It can use a file based one that the installer will offer, but this is not suitable for production use - it does not scale well and it fails catastrophically quite a lot.  It's for testing only.

You will need to create an empty database for it, and give it access, but the installer will create everything it needs inside it.

[Randal Jew]

Thanks, what database do you recommend for production?