Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I get a complete extract of all issues including all comments and updates

Our customer is only using this for a a project. after that they want a complete download of all incidents and history, to refer to if needed in the future. They would not have the paid for product after the project ends. Is  this possible?

Thanks

1 answer

1 accepted

1 vote
Answer accepted

The only quick way to do that is to take a backup of the system and download it.  You'll then need to restore it to a Jira in order to refer to it, or find or write an xml parser to get everything.

The other option would be a script or program that reads every issue you are interested in and pulls it out over the REST API, then converts it to a format you find useful and saving that somewhere.

Thank you - if they use the JIRA freeware after the project would they be able to restore to that?

There is no such thing as "Jira freeware", so I do not understand your question

OK the standard unpaid version for minimal use rather than a licensed version with specific number of agents. The 'get it free' cloud option. Could my end customer use this? so upload the download?

Ah, the free Cloud subscription service, not freeware.

You could, but it is quite limited in its functionality.

One limitation is that the backups generated by the free version are only suitable for restoring into another Cloud system (free or subscribed to).  You couldn't load them into a Jira Server/DC install, but they are still in an xml format so you could spend months writing a parser for that.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you