Can I get a complete extract of all issues including all comments and updates

[Joanne Wallbanks]

Our customer is only using this for a a project. after that they want a complete download of all incidents and history, to refer to if needed in the future. They would not have the paid for product after the project ends. Is  this possible?

Thanks

[Nic Brough _Adaptavist_ · Accepted solution]

The only quick way to do that is to take a backup of the system and download it.  You'll then need to restore it to a Jira in order to refer to it, or find or write an xml parser to get everything.

The other option would be a script or program that reads every issue you are interested in and pulls it out over the REST API, then converts it to a format you find useful and saving that somewhere.

[Joanne Wallbanks]

Thank you - if they use the JIRA freeware after the project would they be able to restore to that?

[Nic Brough _Adaptavist_]

There is no such thing as "Jira freeware", so I do not understand your question

[Joanne Wallbanks]

OK the standard unpaid version for minimal use rather than a licensed version with specific number of agents. The 'get it free' cloud option. Could my end customer use this? so upload the download?

[Nic Brough _Adaptavist_]

Ah, the free Cloud subscription service, not freeware.

You could, but it is quite limited in its functionality.

One limitation is that the backups generated by the free version are only suitable for restoring into another Cloud system (free or subscribed to).  You couldn't load them into a Jira Server/DC install, but they are still in an xml format so you could spend months writing a parser for that.