Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,552,475
Community Members
 
Community Events
184
Community Groups

Can I get a complete extract of all issues including all comments and updates

Our customer is only using this for a a project. after that they want a complete download of all incidents and history, to refer to if needed in the future. They would not have the paid for product after the project ends. Is  this possible?

Thanks

1 answer

1 accepted

1 vote
Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 30, 2020

The only quick way to do that is to take a backup of the system and download it.  You'll then need to restore it to a Jira in order to refer to it, or find or write an xml parser to get everything.

The other option would be a script or program that reads every issue you are interested in and pulls it out over the REST API, then converts it to a format you find useful and saving that somewhere.

Thank you - if they use the JIRA freeware after the project would they be able to restore to that?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 01, 2020

There is no such thing as "Jira freeware", so I do not understand your question

OK the standard unpaid version for minimal use rather than a licensed version with specific number of agents. The 'get it free' cloud option. Could my end customer use this? so upload the download?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 01, 2020

Ah, the free Cloud subscription service, not freeware.

You could, but it is quite limited in its functionality.

One limitation is that the backups generated by the free version are only suitable for restoring into another Cloud system (free or subscribed to).  You couldn't load them into a Jira Server/DC install, but they are still in an xml format so you could spend months writing a parser for that.

Hi Nic - 

Where can I get more information on script or program to write to gather information from comments and approver information with date and time. My intensions is extract this information via a UI, if not then maybe using rest API

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 11, 2021

You'll want to be reading the issue history.  To do that "in the UI", you would simply visit the issue in a browser and read the history.

If you want to get it out as raw data, you probably do want to read the issues over the REST API - that can return multiple issues with any/all the data on them, in a machine-readable format (JSON), rather than have to plough through each history separately.

Thanks a ton for quick response, would you be able to direct to documents from where I can build this rest API?

 

Also, just to be sure, we can't export those fields from the front end. Even when I use export all fields. 

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 11, 2021

The history is not a field, it's not exportable.

With the REST API, it's not something you build, it's the remote interface built into Jira - you would write code to interact with it over the network.  Start with a browse of https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events