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Can I create surveys and link them into Service Desk?

I'm looking to create some simple surveys to get feedback from our users and would love it if we could feed all of this directly into Service Desk somehow. Is that possible?

1 answer

1 vote
Jack Brickey Community Leader Feb 22, 2019

JSD provides a basic satisfaction survey. Once an issue is resolved it sends an email to the reporter and they can click 1-5 stars and if desired can leave comment. there are a number of addon apps you might look at as well for more feature rich surveys - Marketplace

Marty Atlassian Team Feb 22, 2019

Hi Lucy, 

as Jack noted there is a simple in-built survey in Jira Service Desk.

Here are the details on how to configure them: https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html 

I hope that helps!

Like Lucy Cameron likes this

Thanks Jack and Martyn! These will be useful in the future. I'll look into these plugin survey solutions! They may just be what we're looking for.

I appreciate your quick response :)

Like Marty likes this

Hi Lucy,

You can use Surveys for Jira (also compatible with Jira Service Desk) plugin for this. You can work with star / number scale, configure any number of custom questions, and then see all feedback stats in the ticket itself and in the plugin reports.

Cheers!

Like # people like this

Hi, I want to do a servey on jira, so that I can collect information from my fellow employees about how many times are they using confluence to resolve their issues. I want to pose one or two questions when they close a ticket.

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