Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can I create custom fields for customer record? Edited

I need to set up customers in Jira Service Desk but need to capture more information for that customer such as Client Code, Product Lines Used, Client Support Rep assigned to the account, address, phone number, etc.

Right now it is only allowing me to enter the Name for the customer.  Can I create custom fields to associate to a customer record?


Some additional clarification ... I would need to track custom information for Organizations and Customers.

1 answer

1 accepted

0 votes
Answer accepted

Lori, the organisation feature in JSD is designed to allow customers to share support requests amongst their colleague (info here). There does appear to be anyway to add additional fields to it.  

As for customer records, we keep essential information on a customer organisation in a separate project and have various custom fields to hold information about each organisation. We are working on an automation process to then link all support requests from an organisation back to this customer record. It is definitely a work in progress, but it should allow us to see all requests that come from particular customers.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you