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Can I change customer permissions of a JIRA project via an API call?



I want to change the customer permissions on a JIRA service desk project via an API call. Is it possible?img.pngThe default behavior is that whenever you a new project, anyone with an account on will have an access on the portal and can send requests to the projects.

I want that whenever I create a new project, its permissions should be set to `Customers my team adds to the project` by default or at least I could change it with a REST api call. Is there some way to achieve this?

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Hello @Stakater SRE _ 1,

Thank you for reaching out to Atlassian Community!

When creating a project in Service Desk, by default it should be set as "Customers my team adds to the project", but this only happens on a Standard Jira site.

I tested here both on a Free and Standard Jira site and created a next-gen and a classic project. On the Free site, customer permissions are set as "Anyone with an account" for all new projects. On Standard sites, the permission is set to "Customers my team adds to the project".

There is a bug where I reported this issue a while ago:

Please, click on "This affects my team" and also watch to receive updates about the bug.

Regarding the API, there is no endpoint that allows changing customer permissions.


As you mentioned, the official api don't mentions any such endpoint that provides this support. However, I found this endpoints that can help us change the project permission with the api call.


Like # people like this

Hi @Stakater SRE _ 1 

Hope you are well.

Can you please advise on how you updated the project permissions with the above API?

I am trying to set the "serviceDeskIpenAccess" to "true".

Is there a POST or a PUT to this API?



Like owen.klan likes this

Hi Nawaaz,

To change the 'Who can access the portal' permissions detailed in this post, it is a POST request to 

rest/servicedesk/1/servicedesk/{JiraProjectKey}/settings/requestsecurity with a body of:
"serviceDeskPublicSignup": false,
"serviceDeskOpenAccess": false
Hope this helps

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