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Can I automate the generation of a doc, or PDF, of issue details using a workflow post function?

We are using Jira Service Desk Cloud.

For specific workflows, I want to have a file generated which captures the details of the issue. This document, or PDF, would be generated either when the issue is approved or when the issue is resolved. Ideally, the file would be stored in a Google Team Drive.

Any ideas of how to accomplish this, with or without using an add-on, are greatly appreciated.

Thank you.

2 answers

1 vote

You can use Better PDF Exporter to export custom PDF files from Jira issues.

It is available for Jira Cloud, including Jira Core, Jira Software and also Jira Service Desk.

Hi, I need a specific feature from this plugin to meet ours customer satisfaction. Better PDF Exporter could be useful in a post function? Like when a transition is update, then we can export a custom PDF?

Are you looking for a solution on Cloud (like the original topic's deployment type was) or on Server/Data Center?

Hi! It's a cloud instance, I Found another Plugin named Pdf Exporter automation, that's is free, unfortunately it's not available for Cloud solution.

Hi Lynn, Using post function groovy script you should be able to generate it.

Thank you for the response.

I will let you know if this accomplishes the goal.

Hi Lynn,

Were you able to achieve this scenario? Please post the script.


Hi  RKusmba,

Please post the script if you have any.

Hi RKusmba, can the post function groovy script assemble and format all the issue data into a PDF, including the comments?  Does it have text manipulation features like Perl or Python?  also can it then call a .NET program after creating a PDF for the issue? 

Many thanks in advance for any answer!

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