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Can Confluence blog posts on a linked knowledge base show for customers in JSM portal or ticket link

I have a JSM portal with a linked Confluence KB. Its set up so that customers must create a login to access, but otherwise there are no restrictions within the KB space that i'm aware of. (we're currently on the free tier)

I've just written my first blog post on the KB. 

Regular troubleshooting or how to articles show up fine in the portal when a customer searches, or when they start to write a request, but the blog post does not, even when key words or tags are used. 

I also can't find the blog post in JSM in the 'related articles' section that i usually use to send customers links on their tickets. 

Is there some way to get blogs showing, or should I use a different page type?


(I'm also finishing up with the company next week, so would like to get these things working asap for continuity)

1 answer

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1 vote
Answer accepted

Hello @Josana de Hesselle,

Thank you for reaching out to Atlassian Community!

When linking a Confluence space to a JSM project, customers will be able to search and view Pages. Blog posts are accessible only through Confluence by licensed users.

With this said, in case you need customers to view the blog in the customer portal, you will need to create a new page with a different template and add the content of the post. Only what is listed under Pages on the left sidebar will be visible for customers in the portal.

There is a feature request suggesting improvements for that:

Please, click on vote and watch to receive updates about the feature.

Kind regards,

Thanks Angélica, 

I had a feeling that might be the case but was hoping I'd missed something. I'll copy the content of the pages I've written into a different template/category in that case. 

Have voted for that improvement. thank you. 

Like Angélica Luz likes this

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