Hi, I have a team that would like to calculate [tickets closed/ tickets opened (%)] over the span of a one week period.
While I think we can potentially substitute other metrics and achieve a similar KPI, I am curious if this is possible to do in Jira reports? Either with or without plugins?
Thanks Larry, but my view looks different than yours. I can add series, and modify colors, but I don't have the ability to 'Configure', only 'Edit' custom reports. I also don't have a created vs resolved report, I had to create one.
Do I need to look under project settings or somewhere else?
Oh heck no! You were in the right forum, as you had a perfectly good answer, and supporting comments later.
Cloud and Server have diverged a lot in many places, but not much on this subject and what you said is what I would have if I'd got there first. The two systems are similar enough that you are right to point Sara there, and I too hope Sara has found it useful.
No, you're not missing anything, other than what is going on in our heads which we have not explained out loud!
This report is not in %, it's coded to show actual numbers, not proportions, on both Server and Cloud. So it's not quite what you asked for.
I think @Larry Loughan and I are trying to get you as close as we can to the information you need to get - this report tells you the raw number of opened and closed issues, so you can calculate percentages from there.
Personally, I'm not quite sure that percentages would tell us anything more useful than the raw numbers, and I've realised that I don't know what percentage you're actually looking for either! What is the base number that open/closed is from? For example, if we have 7 resolved and 12 opened, when I do (7*100)/x, and (12*100)/x to get percentages, what is the x? Off the top of my head, it could be "issues on the chart (7+12)", "issues in the filter" (which would then include all issues not created or resolved this time period, which is arguably more useful in some cases), "issues in all the projects included", or even "issues updated in the projects the report covered"?
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