Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

CCed people aren't receiving and Email if CCed in a ticket

Hi all,

I don't know how to solve this, whenever I cc someone in a Jira ticket they don't receive an email, only if I assign the ticket to them.


How can I fix it?


Thanks in advance

1 answer

0 votes
Jack Community Leader May 11, 2021

Are those cc’d customers on the project?

Yes they are, they actually are colleagues of mine included in the project.

Jack Community Leader May 11, 2021

If you set them as request participants and make a public comment do they receive a notification?

What do you exactly mean by request participant? They receive an email if they are assigned or reporter and I comment. But not if they are CCed. What should I select from the below?


Hi @Davide Toniolatti , Jack refers to this field in the ticket view.

2021-05-20 14_31_12-[DAISERV-1] Merge multiple source tickets at once - Jira.png

Like Jack likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

357 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you