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Button 'Share with customer' change colour

Hi,

is it possible to change the color of the 'share with customer' and 'comment internally'  buttons in Jira Service Desk?

I want to highlight the 'comment internally' button instead of the 'share with customer' button.

Thanks in advance,

Mike

4 answers

3 accepted

1 vote
Answer accepted

To change color of your "share with customer button" insert this script in the announcement banner:

<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit {

background-color: #d04437
</style>

This is for red, but you can use any color

Tnx Alessandro, 

what do you mean with 'announcement banner'? Where I can find it?

It should be in the jira administration-->System-->user interface

or tap fast on your keyboard GG to search "Announcement banner"

let me know if it works ( I've tested it ) and eventually you may accept my answer

It works!!!!!

Is it possibile to change ALSO the message? And or set background color to 'comment internally' button?

I don't know how to change the message, but we can change background color with this following script in the announcement banner:

<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit{

background-color:#fff;
color: #0052cc

}

#addcomment .sd-comment-container .sd-rte-bar .sd-internal-submit, .sd-comment-container .sd-rte-bar .sd-internal-submit{
background-color: #0052cc;
color: #ffff
}


</style>

Just info for others - this annoucmenent banner injection not working in 8.22 and above at all. 

Well, its working, but it will break the the top menu. 

0 votes
Answer accepted

Hi @Mike Donnarumma 

I am not sure if this could help, but one feature on Tinker for JSD could support you in switching the default primary comment action to Internal Comment, globally or agent-wise

It would look like this for users

https://innovura.atlassian.net/wiki/spaces/TFJ/pages/250478597/SD+Agent+Settings

Here's a link to the app listing on marketplace

https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview

Tnx Najjar,

I've appreciated it.

0 votes
Answer accepted
Jack Brickey Community Leader Oct 07, 2020

This is not configurable.

Thanks, Jack 

so, that's it? No workaround? Any other ideas about that?

Jack Brickey Community Leader Oct 07, 2020

You might check addons. While I have no experience with these I found this one you might have a look at - color-workflow-actions 

the other option is to crack open the code and make changes. 

to change color of your "share with customer button" insert this script in the announcement banner:

<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit {

background-color: #d04437
</style>

This is for red, but you can use any color

Like Mike Donnarumma likes this

Any ideas how to achieve this in 2023 - 8.22 +? 

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