Button 'Share with customer' change colour

[Mike Donnarumma]

Hi,

is it possible to change the color of the 'share with customer' and 'comment internally'  buttons in Jira Service Desk?

I want to highlight the 'comment internally' button instead of the 'share with customer' button.

Thanks in advance,

Mike

[Alessandro Lombardo · Accepted solution]

To change color of your "share with customer button" insert this script in the announcement banner:

<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit {

background-color: #d04437
</style>

This is for red, but you can use any color

[Mike Donnarumma]

Tnx Alessandro, 

what do you mean with 'announcement banner'? Where I can find it?

[Alessandro Lombardo]

It should be in the jira administration-->System-->user interface

or tap fast on your keyboard GG to search "Announcement banner"

[Alessandro Lombardo]

let me know if it works ( I've tested it ) and eventually you may accept my answer

[Mike Donnarumma]

It works!!!!!

Is it possibile to change ALSO the message? And or set background color to 'comment internally' button?

[Alessandro Lombardo]

I don't know how to change the message, but we can change background color with this following script in the announcement banner:

<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit{

background-color:#fff;
color: #0052cc

}

#addcomment .sd-comment-container .sd-rte-bar .sd-internal-submit, .sd-comment-container .sd-rte-bar .sd-internal-submit{
background-color: #0052cc;
color: #ffff
}


</style>

[Tomáš Vrabec]

Just info for others - this annoucmenent banner injection not working in 8.22 and above at all. 

Well, its working, but it will break the the top menu. 

[Paul Ceronio]

Hi @Tomáš Vrabec, @Alessandro Lombardo 

Is there maybe another way to color the 'share with customer' and 'comment internally' differently?

Since the Banner-injection approach doesn't work anymore.

Regards

Paul

[Najjar _Innovura_ · Accepted solution]

Hi @Mike Donnarumma 

I am not sure if this could help, but one feature on Tinker for JSD could support you in switching the default primary comment action to Internal Comment, globally or agent-wise

It would look like this for users

https://innovura.atlassian.net/wiki/spaces/TFJ/pages/250478597/SD+Agent+Settings

Here's a link to the app listing on marketplace

https://marketplace.atlassian.com/apps/1222917/tinker-for-jsd?hosting=server&tab=overview

[Mike Donnarumma]

Tnx Najjar,

I've appreciated it.

[Jack Brickey · Accepted solution]

This is not configurable.

[Mike Donnarumma]

Thanks, Jack 

so, that's it? No workaround? Any other ideas about that?

[Jack Brickey]

You might check addons. While I have no experience with these I found this one you might have a look at - color-workflow-actions 

the other option is to crack open the code and make changes. 

[Alessandro Lombardo]

to change color of your "share with customer button" insert this script in the announcement banner:

<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit {

background-color: #d04437
</style>

This is for red, but you can use any color

[Christian Sprenger]

Thank you @Alessandro Lombardo for the script, works like a charm.
I tried this with the *internal* button (Internal Comment), but regardless what I try I was not able to figure the correct name.

Does anyone has changed the background of the internal-submit button already and can share the correct phrase please?

[Tomáš Vrabec]

Any ideas how to achieve this in 2023 - 8.22 +? 

[Christian Sprenger]

Has it changed?
We're running 8.20.13 and it (still) works.