Bulk Linking insight assets

[Dominic Peters]

Hi im an administrator of a 2k Data Center Jira Instance. Actually we want to start with JIRA insight to automatically get Device and User informations on the tickets from their reporters. I know i have to link the object types thats ok, but we import de device information from another central CMDB and the user informations from Azure. 

Is there any possible way to assign the devices as a bulk action to their users? Otherwise the insight is useless for me but i need the informations on the ticket :/

[Peter-Dave Sheehan · Accepted solution]

You should be able to devices to users in your CMDB import.

Assuming your device data includes some owner identified, just make sure that identifier exists on your user object type as an attribute and the device has an owner attribute that maps to the user object type, in the import, you can specify how to identify the correct user object using IQL.

For example, perhaps your User object has an "Employee Id" attribute.

And the Device data includes a field that contains the employee id (for example, deviceOwnerId).

Then if you have a Device Owner attribute on the Device object type, you can map deviceOwnerId to "Device Owner" with IQL "Employee Id" = ${deviceOwnerId}.

[Dominic Peters]

Thats great! Thank you very much for helping me so fast. I love this community with their leaders :)