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Built in function for SLA in JSD not working

Susmita Gurung
Susmita Gurung
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August 24, 2017

Hello,

 

We use a built-in JSD function to analyse our SLA. We have noticed that when we click on the value - (0), it brings up all of our backlog ticket that are breached but still open. 

Since we have filtered on past 7 days, it should only show the tickets that have breached/succeeded within the last 7 days. However, this does not seem to be happening and does not give us an accurate representation of our SLAs. Is this a system bug?

 

 

 

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Jack Brickey
Jack Brickey
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August 24, 2017

Can you elaborate on where this (0) value is that you are clicking on? Screenshot would help.

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