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Bug in My Request menu


Hi all, in Jira Service Management, in the Customer Portal I can't see anymore the number of issues in the dropdown menu near the User Profile.

The number is still on the HTML under openRequestsCount tag, but it is not visible because it is white on white background. Maybe there is some CSS rule that is overridden.

I'm using Jira Service Management 4.16.1.

1 answer

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Answer accepted
Anh Nguyen Atlassian Team Jul 11, 2021

Hi @Luca Andreatta,

Thanks so much for your question. We can confirm that this is a CSS bug that occurs with a near-white background on the customer portal. We have raised a bug ticket in our public backlog that you can watch and vote on here: JSDSERVER-8460. Please refer to Atlassian Data Center and Server Bug Fix Policy for further information about how we triage and resolve bugs. In the meantime, you can also try customising the Customer Portal styles and choose a less white banner colour to avoid causing this issue.

Thank you,

Anh Nguyen,
Jira Service Management
ps. if this answer is correct, please select the ‘accept answer' button

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