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Browsing Jira Software project as portal customer

Hello everyone!

So, I have my customer have access to the customer portal/Help Desk of our company. I would like for those users (registered one) to have access to specific Jira Software projects, to browse issues, and potentially comment + vote for them.

I've been playing with permission schemes and user groups and I didn't find a way to get the desired result.

My "use-case" would be that users on my JSM projects, can access our bug & feature request roadmap on the Jira Software project.

I've only managed to get public access to the project but again, I don't want for issues to be visible publicly but only if you are a registered customer on our JSM portal.

Is there any way to set what I'm asking here without customer portal users having a license on the Jira Software product on my site?

Cheers,
Tomislav

1 answer

1 accepted

2 votes
Answer accepted
Dirk Ronsmans Community Leader May 03, 2021

Hi @Tomislav Tobijas ,

Sadly that's not how it's going to work.
The customer is specific to a JSM project and allow someone that way to view issues (and comment on them).

If you want them to have access to a Jira Software project they will require a license to be able to access it. Public access is another option of course but like you mentioned that's not what you want.

A JSW project does not have the notion of a customer and the JSM customers don't transfer over to your JSW project. 

Only option you have imho is to grant them a license for JSW to be able to interact with the project.

Thought so, but wanted to check anyway.

@Dirk Ronsmansthanks for the reply!

Like Henri Seymour likes this

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