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Beta testers wanted: Zoom and Zapier integrations for Jira Service Desk cloud

Amaresh Ray Atlassian Team Dec 16, 2018

2023 update! Use Zoom? Good news, you now connect your Zoom account to Jira Service Management. When an incident occurs agents, responders, and stakeholders can swarm quickly in a Zoom room from the incident screen in Jira Service Management to begin working on the incident resolution. And anyone else who has access to the link can also join the Zoom meeting. This new connection allows you to:

  • Create Zoom meetings from the incident issue view 
  • Invite responders to join the meeting 

For more details, check out the product documentation




Hey everyone 👋

Amaresh here from the JSD product team. 

Over the past few weeks the team has been working on developing new integrations for Jira Service Desk cloud that I'm excited to tell you about.

Zoom for Jira Service Desk

When support teams need to be more hands on, the Zoom integration for Jira Service Desk will let teams connect with customers quickly to get a clearer understanding of the situation. With Zoom's screen sharing and remote desktop capabilities, support teams can diagnose and resolve issues much faster.


We've built an all-new integration for Zapier with JSD specific actions and triggers (SLA's anyone?) to let you integrate JSD with over 1,000 other tools and applications in your workflow. Ever wanted to send a text message or send an email when something happens on a ticket? You can easily automate these use cases and many more using the new Zapier integration.

If you're interested in being a BETA tester for either integration, please shoot me an email at



P.S. Want to help us connect JSD to your favorite tools? Take our quick survey to help us decide what other integrations we should work on!


Love that Zaps are coming to Service Desk.

Any ETA on when this will go live @Amaresh Ray?

Amaresh Ray Atlassian Team Jan 29, 2019

@Nigel Moore we'll have a private beta live in the next couple weeks. I'd love to get you onboard and hear any feedback. Please send me an email at

Thanks, however we're only a small 2 person team so we don't have the capacity to help out with any beta stuff. We'll keep an eye out eagerly for the public release.

Amaresh Ray Atlassian Team Mar 31, 2019

@Nigel Moore  Our Zapier app is now publicly available: Out of curiosity, what applications are you looking to connect to Service Desk?

Thanks @Amaresh Ray 

Initially it would be ActiveCampaign.

We run a membership program and our ActiveCampaign runs lots of automations that currently create tickets for our admin / customer care team in our Asana to perform manual tasks.

When we migrate to Jira Service Desk - we want the same ability to be able to automatically create these tickets from ActiveCampaign automations.

Like Amaresh Ray likes this
Amaresh Ray Atlassian Team Feb 27, 2019

Hi Everyone,

The Zapier integration is now available in beta. To get started, please visit



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