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Hey everyone 👋
Amaresh here from the JSD product team.
Over the past few weeks the team has been working on developing new integrations for Jira Service Desk cloud that I'm excited to tell you about.
Zoom for Jira Service Desk
When support teams need to be more hands on, the Zoom integration for Jira Service Desk will let teams connect with customers quickly to get a clearer understanding of the situation. With Zoom's screen sharing and remote desktop capabilities, support teams can diagnose and resolve issues much faster.
Zapier
We've built an all-new integration for Zapier with JSD specific actions and triggers (SLA's anyone?) to let you integrate JSD with over 1,000 other tools and applications in your workflow. Ever wanted to send a text message or send an email when something happens on a ticket? You can easily automate these use cases and many more using the new Zapier integration.
If you're interested in being a BETA tester for either integration, please shoot me an email at amaresh.ray@atlassian.com.
Thanks,
Amaresh
P.S. Want to help us connect JSD to your favorite tools? Take our quick survey to help us decide what other integrations we should work on!
@Nigel Moore we'll have a private beta live in the next couple weeks. I'd love to get you onboard and hear any feedback. Please send me an email at amaresh.ray@atlassian.com.
Thanks, however we're only a small 2 person team so we don't have the capacity to help out with any beta stuff. We'll keep an eye out eagerly for the public release.
@Nigel Moore Our Zapier app is now publicly available: https://zapier.com/apps/jira-service-desk/integrations. Out of curiosity, what applications are you looking to connect to Service Desk?
Thanks @Amaresh Ray
Initially it would be ActiveCampaign.
We run a membership program and our ActiveCampaign runs lots of automations that currently create tickets for our admin / customer care team in our Asana to perform manual tasks.
When we migrate to Jira Service Desk - we want the same ability to be able to automatically create these tickets from ActiveCampaign automations.
Hi Everyone,
The Zapier integration is now available in beta. To get started, please visit
https://zapier.com/platform/public-invite/8020/9cdce59f2b268989dcad35cb1a4dcdb3/
Amaresh
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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