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What's the best way to configure portal visibility to achieve the following:
By "queues" I really mean different Jira Service Management projects, but all of these projects are displayed under one portal view.
Thank you for reaching out to Atlassian Community!
When it comes to project visibility in the customer portal if we select the permission that allows anyone with an account to raise tickets, it means that all existing customers, new customers, and internal users will be able to view the project in the portal and create tickets.
If you want to restrict some projects, it will be necessary to change the permission. Go to Project settings > Customer permissions (Classic) or Project settings > Channels > Customer permissions (Next-gen).
On this page, you need to select the option "Customers added by agents and admins" > Save.
After that, it will be necessary to manually add customers and users to the projects.