I'd like to understand what the best practice is for automatically creating customers in a Jira Service Management service project, based on their presence in a Google Workspace (formerly G Suite) organizational unit. I want this primarily so that they can log in to the portal just using their organizational Google accounts.
I have not yet linked Google Workspace to Jira Service Management, because I am struggling to understand what happens when I do that. This page says that all of our users will be synced. I don't want all of our users synced. I just want the users in our Staff organizational unit to be synced so that they can access the Staff service desk. This page indicates that that's doable.
When this is all done, Staff should be able to access our Staff JSM portal since they're in the Staff OU in Google Workspace, and they're logging in with their organizational Google accounts. Volunteers should be able to only see the Volunteer JSM portal, since they don't have organizational Google accounts, and will need to create portal accounts with their own login credentials.
We are using Jira Service Management Cloud.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events