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Best Jira Product and Template for Customer Service Team handling Complaint and Escalations

Andrew McGraw
Andrew McGraw
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September 30, 2022

Looking to determine the best product and template to use when handling a customer complaint that is being escalated for research and resolution

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Fabian Lim
Fabian Lim
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September 30, 2022

Hi @Andrew McGraw

I recommend the customer service management template. Link: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-project-templates/

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