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Base URL - Servicedesk and not dashboard

When we enter the BASE URL of the JIRA Service Desk in our web browser , we directy go to:

BASEURL/secure/Dashboard.jspa

Is it possible to change that and redirect directly to:

BASEURL/servicedesk --> where users can submit a question?

 

1 answer

0 votes
Dirk Ronsmans Community Leader Nov 02, 2020

Hi @Sam Hast 

If you are an agent/have access to JIRA (could also be Jira Software) the system will indeed forward you to the normal agent view/dashboard.

If you are only a customer then it will redirect you automatically to the customer portal.

 

If a lot of your users are software users and you want to have a proper link to the customer portal part I suggest using a reverse proxy and working with 2 urls. 

We normally use someting like https://servicedesk (for the agents) and https://portal.servicedesk or https://help or https://it.help which resolves to an internal dns with the reverse proxy forwarding the users directly to the correct support/customer portal.

We only have 2 agents. If we go to the baseurl on a computer that never accessed the JIRA Service desk and didn't logged in, we still go to the /secure/dashboard.jspa page and not the customer portal

 

we have an apache webserver with proxy settings:

SSLProxyEngine On
ProxyRequests Off
ProxyPreserveHost On
ProxyPass / http://hacohelpdesk:8080/
ProxyPassReverse / http://hacohelpdesk:8080/

Dirk Ronsmans Community Leader Nov 02, 2020

Hi @Sam Hast

I just tested it myself against a server instance and indeed you go to the /secure/Dashboard.jspa

However! when you logon with an account that is only customer it redirects you (after login which makes sense cause then the system knows who you are) to the help center.

If you want them to come to the portal page immediatly I can only suggest to make a secondary dns and rewrite it in the reverse proxy so you bypass the normal logon window and do the redirect yourself.

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