Our support team is unable to add new customers this morning. Jira says the customers are added, but then the customer cannot be found. This in not an intermittent problem - multiple customers we have added this morning are not showing up. Has anyone else experienced this?
Jira won't seem to let me open a bug report for this.
I don't know if you saw this topic, but in here an Atlassian member respond to the exact same problem:
Sorry to hear about this problem. If I understand correctly, you are trying to invite other users at your domain to join this Service Management project as a customer, but you are unable to do so consistently. I can see that your account appears to be in the Agent role, so this is something that I would expect you to be able to do.
I agree that a support case should be created here. However since you are not a site-admin, this is not something you can do yourself right now. Indeed, this is a standard plan, and not using the free plan, but only site-admins and billing/technical contacts on standard or premium plans can create support requests of this nature as per our Atlassian Support Offerings. I would recommend reaching out to one of your site-admins on this site and request that they create a support case for this problem so that we can more closely investigate your site and gain the details about the specific email addresses that are trying to be added here.
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