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BUG: Can't Add New Customers

Our support team is unable to add new customers this morning.  Jira says the customers are added, but then the customer cannot be found.  This in not an intermittent problem - multiple customers we have added this morning are not showing up.  Has anyone else experienced this? 


2020-07-21 09_36_01-Service Desk - Customers - Service desk - Jira.png2020-07-21 09_36_51-Service Desk - Customers - Service desk - Jira.png



Jira won't seem to let me open a bug report for this.

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Jack Brickey Community Leader Jul 21, 2020

so you have attempted to reach out to Atlassian Support and are unsuccessful?

The Atlassian Support page simply redirects me to the Community or to Documentation - it won't let me open a support ticket.

This issue appears to have resolved on its own though - the customers we created this morning are now showing up. 

Hi Travis

Having the exact same issue right now; how long before your issue resolved itself?

@Eric H  - about an hour

Thanks; hopefully it'll do the same for me.

Jack Brickey Community Leader Jul 21, 2020

@Travis Wolf, you should only get redirected to the Community if you are on Free but your post shows Standard. I will raise this concern with some Atlassian Colleagues.

I am experiencing the same issue today? Customers added but not accessible? 

This is on the "JIRA Service Management in CLOUD". 


I don't know if you saw this topic, but in here an Atlassian member respond to the exact same problem: 


"Hi Marian,

Sorry to hear about this problem. If I understand correctly, you are trying to invite other users at your domain to join this Service Management project as a customer, but you are unable to do so consistently.  I can see that your account appears to be in the Agent role, so this is something that I would expect you to be able to do.

I agree that a support case should be created here.  However since you are not a site-admin, this is not something you can do yourself right now.  Indeed, this is a standard plan, and not using the free plan, but only site-admins and billing/technical contacts on standard or premium plans can create support requests of this nature as per our Atlassian Support Offerings.  I would recommend reaching out to one of your site-admins on this site and request that they create a support case for this problem so that we can more closely investigate your site and gain the details about the specific email addresses that are trying to be added here.



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