Avoid sending notification emails for tickets raised by particular customers

Nick Read April 26, 2021

Hi. I have a project that fields email requests from customers (e.g. customer@company.com), as well as email addresses associated with automated alerts from 3rd party services (e.g. alerts@company.com).

 

I want to avoid sending customer notifications to alerts@company.com. Can I do this via project settings > customer notifications, or would have have to do this using an automation rule?

1 answer

1 accepted

0 votes
Answer accepted
Charlie Misonne
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2021

Hi Nick,

I'm assuming you the 3rd party service is the reported on those tickets?

Anyhow: Jira notifications can not be filtered. Every user will get them, the rules are the same for everyone.

You could use automation rules but in that case you'd have to replace all notifications by automation rules. It's not ideal.

Here is a related feature request: https://jira.atlassian.com/browse/JRACLOUD-68100

Nick Read April 27, 2021

Not ideal is putting it mildly! Thanks Charlie - voted for the feature request but as it's been open for 3.5 years I'm not holding out much hope.

Like Charlie Misonne likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events