Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Avoid sending notification emails for tickets raised by particular customers

Hi. I have a project that fields email requests from customers (e.g. customer@company.com), as well as email addresses associated with automated alerts from 3rd party services (e.g. alerts@company.com).

 

I want to avoid sending customer notifications to alerts@company.com. Can I do this via project settings > customer notifications, or would have have to do this using an automation rule?

1 answer

1 accepted

0 votes
Answer accepted

Hi Nick,

I'm assuming you the 3rd party service is the reported on those tickets?

Anyhow: Jira notifications can not be filtered. Every user will get them, the rules are the same for everyone.

You could use automation rules but in that case you'd have to replace all notifications by automation rules. It's not ideal.

Here is a related feature request: https://jira.atlassian.com/browse/JRACLOUD-68100

Not ideal is putting it mildly! Thanks Charlie - voted for the feature request but as it's been open for 3.5 years I'm not holding out much hope.

Like Charlie Misonne likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

925 views 30 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you