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Autoresponses to tickets containing keywords?


i am looking for an option that jira sends automatic answers to users if the  body of the ticket they created contains specific keywords


Body contains, Ourlook, emaill, space, mailbox as example

makes Jira to send an answer to the user how to get his/her mailbox size extended 


I am not looking for KB articles related to a request like this just an answer email if possible


Thanks for help


1 answer

0 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

You could do this with automation and the if/else component, something like this:

Screenshot 2023-05-23 at 9.45.22 AM.png

Another option instead of the if/else component would be to use smart values and the match() function to see if the descriptions contains a specific word.

Good morning Mikael,


many thanks for the information. Highly appreciated


Have a great week


Like Mikael Sandberg likes this

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