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Automation trigger linked issue doesn't work

lh_2023 February 29, 2024

Hi,

I have plenty of automations that clone an issue A to another project (so we get issue B) and link both issues (direction A->B). Unfortunately the asset references won't be cloned (IMO it's a bug...) so I created one new automation with trigger "issue linked" that should set the asset custom fields of the desinationIssue based on the values of the Issue. So the first automation triggers the second one but that doesn't work well.

To set the asset custom field of issue B in the second automation I have to use a branch (because issue B is the "destinationIssue").

pic1.PNG

The automation starts (so get triggered from the first one) and the protocol entry shows that it gets both of the issues right, but then in the branching part it doesn't find any issues.

pic2.PNG

Is this kind of a cache problem? Any idea?

3 answers

0 votes
lh_2023 February 29, 2024

Actually it does work when I link an issue manually not by using the first automation. So it has to be something between the first and second automation.

0 votes
Mikael Sandberg
Community Leader
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February 29, 2024

Make sure that you have checked "Allow rule trigger" under rule details on the second automation that runs on issue linked.

Rule trigger.png

lh_2023 February 29, 2024

I did and the log proves this. The rule is triggered, that's not the problem.

lh_2023 February 29, 2024

(unfortunately - it would be the easy solution ;-))

0 votes
Rebekka Heilmann _viadee_
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February 29, 2024

Hi @lh_2023 

can you show the details of the Branch-Action?

lh_2023 February 29, 2024

Sure, it's just "Edit issue fields":

pic3.PNG

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

I meant the actual branch "Für Zielvorgang"

lh_2023 February 29, 2024

IMG_0485.jpeg

Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 4, 2024

Odd. Looks normal to me and should work as intended.

 

lh_2023 March 4, 2024

Yeah I think so too. So maybe it’s something like a cache problem?

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