Automation rules

[Cristina - Elena Andrei]

Hi,

If I will use Automation rules, it will be possible to auto fill the summary field for a request on Jira Service Managament?

If is possible how i should handle?

Thank you

[Mikael Sandberg · Accepted solution]

Yes, and no. The summary has to be set when the issue is created, and automation runs after that happens. So what you could do is set a default summary, and then have an automation that triggers on issue create that edits the summary to something else.

[Cristina - Elena Andrei]

Well, for a summary i wrote a default summary : eg. Select <user>. Where is "user", with automation rule i would like to select whatever assignee.

So on the automation rule how i should do to aapear maybe a list with the name of the users and pick the one/ones i needed?

Eg: Select <users> to be replaced with Select Cristina.

[Mikael Sandberg]

One way of doing it is to use replace, like this:

{{issue.summary.replace("<user>","{{issue.reporter.displayName}}")}}

Another option would be to use substringBefore.

[Cristina - Elena Andrei]

Thank you!

[Cristina - Elena Andrei]

What about if i want to select a user?

It is useful this information {{issue.summary.replace("<user>",{{issue.reporter.displayName}}")}} but if want to select a user? To be different that one who reported? A mentioned user or something like that. 

[Mikael Sandberg]

That's possible too,  the reporter was just an example. For example, I have an automation that looks for a specific text within the description that is then used to find duplicate issues. You could also use a custom field to specify the user, either a user picker one or a text field.