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Automation for JIRA overwriting Request participants on Issue Create


I am trying to have Automation for JIRA add Request Participants but it keeps overwriting them.

I have used 'Edit Fields', 'Request Participants', 'set value', in the text box ive tried 'Copy from issue', 'Copy from parent' and even 'Copy from Trigger Issue' in addition to the user I want added but it keeps overwriting them. In Issue History I would see request participants added from the CC in an email request but Automation would then remove them and replace with the user. 

Does anyone have any idea how to go about accomplishing this?

4 answers

2 votes

If you want to preserve the existing participants, you'll want to do it like this:Screenshot 2021-09-21 150546.png

@Paul Krueger How did you achieve this? I am trying to do the same thing for a custom fields (user groups) but it lets me choose either "copy from" or "set value". Can get both in one field like you have it.

Hm, looks like it only works with the "request participants" type of field. Doesn't work the same with a user group field.

Paul - You are totally awesome, fixed my issue . :)

@Paul Krueger exactly what I was looking for since we add request participants when certain conditions are met but need to preserve the original participants. 

Hi @Yusuf Adam Kwong ,

All options you've tried, are in Set Value operation.

You should click on '...' icon and select Copy From

and make sure Add to existing values checkbox is selected.


Hi Parvaneh,

Many thanks for your response. However the above copies from another field. The rule I want to create is to add a specific customer to the ticket on create without overwriting the value.

Regardless I have tried creating a custom field, have that filled by another rule (rule B) on Issue Create and then use this rule (rule A) to copy to Request Participants but rule A always goes before rule B. Worse still, rule A with 'Add to existing values' still overwrites Request Participants when the custom field is empty. I only notice this behavior on Issue Create

Z B Rising Star Aug 27, 2020

Hi, I have the exact same problem right now and I haven't found the solution yet. :(

Same problem for me.  That checkbox "Add to existing values" seems to be bugged

Hi everyone, I guess that no one find an answear to this problem :( ?

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