We set up an automation rule so that when an issue is created we can assign it to one of our agents depending on a field that is indicated by the user. Pretty simple.
After specifying the user and publishing the changes, the user is shown as "(deleted user?)". Note that when we write the users name there isn't any suggestion to select an existing user, just a text box.
How can we fix this so the selected user is actually selected?
Thanks in advance.
I would change the type of the input field. There is a field type User Picker. This ensures that the value is actually a user.
If you cannot change the field for some reason try the advanced field settings in you automation rule (I guess you are using Automation for Jira)
Here are some examples of the right JSON: https://support.atlassian.com/jira-software-cloud/docs/advanced-field-editing-json/
Scroll down until you see the assignee field examples.
Maybe I didn't explain this correctly, the user input field is in the automation module, so it's not something we'd be able to change.
I've read other issues like this one and it usually says it's an issue with the permissions of the user that owns the custom automation rule. We've tried changing the owner to the administrator and had the same result.
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