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Automation: copy custom value to "originalestimate"

Hello folks,

I want to copy a numeric customfield "customfield_11900" to the system field "timeoriginalestimate.


I was trying different ways an one for e.g.

2023-09-29 13_28_05-Automation - Multicloud Managed Services.png 

but this rule doesn't work

2023-09-29 13_28_05-Automation - Multicloud Managed Services 2.png 

I create the rule with smart values.


1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 08, 2023

Hi @DG 

You shouldn't need the Advanced section - this should work:

  • Trigger: ...
  • Action: Edit Issue
    • Field = Original Estimate (System)
      • Value = {{issue.customfield_11900}}

I'd also check that the user who is actioning the rule has the appropriate time tracking permissions.

Also, the estimate field will use whatever the default time tracking value is - eg. minutes. You could use smart values (maths expressions) though to get round this. For example, the default is hours but the numeric field is in minutes - so the smart value would be {{issue.customfield_11900.divide(60)}}


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