Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation and change issue type Edited

Hello,

could you be so kindly to give me feedback is there any possibility to change issue type in automation rule.

 

When I want to add new rule:

WHEN - issue created,
IF - found issue (...)

THEN - "edit type of request"

 

But I want to change issue type not request type.

OR when I change the REQUEST TYPE with issue type?

 

JIRA 1.PNG

2 answers

1 accepted

0 votes
Answer accepted

Hello there,

Thank you for reaching out to Atlassian Community!

When using an automation to change the issue type, for it to work correctly, it's necessary that the other issue type has the same workflow.

The Request type works with the Issue type. For example, changing the Issue type will make the Request type empty and with that, the ticket won't be visible to the customer portal and customers won't receive notifications for the affected ticket.

Before creating the automation, it will be necessary to check that. Please, confirm if the issue type A has the same workflow than issue type B, otherwise, the bug below will happen:

Regards,
Angélica

Thanks for reply.

I have downloaded free plugin "Automation for Jira" and there is no problem to change type of issue, even if those types have another workflows.

Can you please share the link to download the plugin?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you