could you be so kindly to give me feedback is there any possibility to change issue type in automation rule.
When I want to add new rule:
WHEN - issue created,
IF - found issue (...)
THEN - "edit type of request"
But I want to change issue type not request type.
OR when I change the REQUEST TYPE with issue type?
Thank you for reaching out to Atlassian Community!
When using an automation to change the issue type, for it to work correctly, it's necessary that the other issue type has the same workflow.
The Request type works with the Issue type. For example, changing the Issue type will make the Request type empty and with that, the ticket won't be visible to the customer portal and customers won't receive notifications for the affected ticket.
Before creating the automation, it will be necessary to check that. Please, confirm if the issue type A has the same workflow than issue type B, otherwise, the bug below will happen:
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events