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Automation and change issue type



could you be so kindly to give me feedback is there any possibility to change issue type in automation rule.


When I want to add new rule:

WHEN - issue created,
IF - found issue (...)

THEN - "edit type of request"


But I want to change issue type not request type.

OR when I change the REQUEST TYPE with issue type?



2 answers

1 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 20, 2020

Hello there,

Thank you for reaching out to Atlassian Community!

When using an automation to change the issue type, for it to work correctly, it's necessary that the other issue type has the same workflow.

The Request type works with the Issue type. For example, changing the Issue type will make the Request type empty and with that, the ticket won't be visible to the customer portal and customers won't receive notifications for the affected ticket.

Before creating the automation, it will be necessary to check that. Please, confirm if the issue type A has the same workflow than issue type B, otherwise, the bug below will happen:


Thanks for reply.

I know this is an old statement, but this should be doable. When I use the interface it asks me what status I want to move it to, why can't the automation also just pick up the destination status.  I set it to the first status in the new workflow but it won't work.  Apparently there's a plugin that works but this should be out of the box.

I have downloaded free plugin "Automation for Jira" and there is no problem to change type of issue, even if those types have another workflows.

Can you please share the link to download the plugin?

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