Automation and change issue type

[it]

Hello,

could you be so kindly to give me feedback is there any possibility to change issue type in automation rule.

When I want to add new rule:

WHEN - issue created,
IF - found issue (...)

THEN - "edit type of request"

But I want to change issue type not request type.

OR when I change the REQUEST TYPE with issue type?

[Angélica Luz · Accepted solution]

Hello there,

Thank you for reaching out to Atlassian Community!

When using an automation to change the issue type, for it to work correctly, it's necessary that the other issue type has the same workflow.

The Request type works with the Issue type. For example, changing the Issue type will make the Request type empty and with that, the ticket won't be visible to the customer portal and customers won't receive notifications for the affected ticket.

Before creating the automation, it will be necessary to check that. Please, confirm if the issue type A has the same workflow than issue type B, otherwise, the bug below will happen:

• Using REST API the issue type can be change when workflows are completely different

Regards,
Angélica

[it]

Thanks for reply.

[John P Dion]

I know this is an old statement, but this should be doable. When I use the interface it asks me what status I want to move it to, why can't the automation also just pick up the destination status.  I set it to the first status in the new workflow but it won't work.  Apparently there's a plugin that works but this should be out of the box.

[Paul Min]

totally!!! should be out of the box!

[Zach McCormick]

Does anyone know if there is a feature request for this? I am in agreement here and would very much like to transition issue types to different workflows using an automation.

[it]

I have downloaded free plugin "Automation for Jira" and there is no problem to change type of issue, even if those types have another workflows.

[pradnya.ramtirthakar]

Can you please share the link to download the plugin?

[it]

https://marketplace.atlassian.com/apps/1215460/automation-for-jira-server?hosting=server&tab=versions and look for "Resources -
Download"

[Paul Min]

Have you got a new link for this as the link above doesnt seem to be the right one (now)

[Malene Vikkelsø]

The "Automation for Jira"-app that is being referred, it probably the new out-of-the-box Automation that Jira provides, as Atlassian acquired/brought the app.