I have a HR Service Desk project that uses automation rules to create Tasks within the IT Service Desk when a new employee is requested. For example, to procure a new laptop or create a new user account.
I am trying to use automation to transition the parent (HR) issue to Done once all the linked issues are marked as Done. Unfortunately, I simply cannot figure out how to do this.
Within the Automation Library, there is an automation called "When all sub-tasks are done → move parent to done". I have attempted to edit that however I haven't had any luck at all.
Any help is appreciated.
If you want to share screenshots you can and I can help you move through it. There is also an example of how you can do it here: https://community.atlassian.com/t5/Automation-questions/How-can-I-transition-the-parent-when-all-subtasks-are-resolved/qaq-p/159407
Thank you so much for the offer to help. At this point I've been trying so many different things that I have no idea what will work anymore.
I took the example from the link you provided, but it doesn't seem to do the trick. I'm sure I've made some mistake somewhere in the configuration.
Below is a screenshot of the automation as it stands now (not working).
Also is a grab of a sample ticket to give you an idea of what I'm aiming to do:
Once all of the Tasks linked to the Request have been set to "Done" I'd like the Request to be transitioned to "Done" as well.
You'll need to create your rule in Global automation which requires Jira Admin permission. Navigate to automation by going to Settings cog / System / Global automation (it's at the bottom of the sidebar).
When you are creating your rule click the rule details (at the top of the rule summary) and update the scope to be multiple projects. You can then select the projects where the rule needs to run (HR Service Desk and IT Service Desk).
Then your rule might look something like this
I had a quick test and it worked for me. If you can add more precise conditions it will ensure your rule only performs actions on the correct issues.
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