Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi Everyone, One more help, please. In Organizations, we create some custom fields to populate with unique information from our customers, like the contract validation period ...
-
Hello, I need the Organizations field to be filled with the organization to which the customer (requester) is assigned when a ticket is created. How should I do this? An automation, but how do I se...
-
Mermaid Charts are similar to conversation flows, however our engineers are not JSM users, but they will provide the source data that will be used to build intent. If they were able to document in...
-
I have the Sync set up between issues and alerts. When the issue comes in via email some times the alert has Wiki MarkUp color identifiers in the text. {color:#172B4D}Hi there,{color}{color:#1...
-
I want to select multiple issues and have them display in my dashboard (or teams page) based on when the issues will be addressed. Context: Service team will address 10 issues on a particul...
-
Here's my use case I have software services in an object (called 'Service') with an attribute for 'Owner' which represents the team which owns the service. This attribute is populated with a ...
-
I have given 'user access admin' to a user. Now he can manage all user groups. Is it possible to restrict this to only certain groups?
-
Hello! We have activated sentiment analysis in our ITSM project and now we have a great indication for agents when attending customers. Next step is to add some nice charts to our dashboards. First...
-
I use the role 'user access management'. People with this role can manage all user groups. Is it possible to give them access to only certain user groups?
-
When we change the status of the ticket to resolve, A close issue screen will be displayed where we have to choose the resolution type. By default there are some drop down option but I want t...
-
Hi, Is it possible to stop alerts from even being created for low priority incidents. I've tried adding an ignore rule to the Integration, but does not appear to work? Any help would b...
-
I'm working on a Jira form that is completely conditional (answering question 1 with answer A will open a new set of conditional questions whereas answering question 1 with B will have a different se...
-
We are creating public pages in confluence and have configured jira service management and the customer portal pages. They show up fine overall but if I go to a page that is visible to the customer a...
-
I am curious, has anyone set up multiple time zones for SLA? We are a global company. I am new to using Jira. ITSM Do we set up the time zone in every queue depending on their...
-
Hi Team , Please suggest How to delete the NEW Organization created called "innovistamedicalcenter" created by mistake.
-
I'm using a form because I need conditional fields but also need custom fields to appear in the request type in order to create automatic assignment rules. The duplicate fields get deleted on the for...
-
I created a form and attached it to a request for a new service desk we're building out. At the bottom of the form is the "Other comments here", which I've linked to the "Description" field of ...
-
To simplify customer experience, we're allowing multiple selections from two custom fields (that map to two separate attributes in an authorizing document object). After issue creation, I'd like to a...
-
Hello, I've created an object schema in Assets and I can access it from my project via a Custom field. However, the Objects view (Assets Project Information) of my project remains empty, wi...
-
Hello, I want to know how I can remove the default priority and how I make the "priority" field mandatory knowing that this field is not a custom field! Thank you
-
Hi Community! I would like to import Assets child objects filtered by the "Category" column in my CSV. For example, I have on my CSV: Name, Category, Model,... LAP-001, Laptop, ...
-
I often need to look up some information in the middle of typing a comment. It is too easy to click a link to go and find that information. When I come back to the task the first part comment is gone...
-
I want to create an automation: if one of the subtasks' issue types is 'On Hold', the status of the story issue type should be 'On Hold'. For example: I have subtask issue types (API tasks, ...
-
How can we remove the new "add to past" button on the internal note part of comments? This is not something we want to offer technicians to be able to do.
-
Hi Jira community, Our use case: we are developing a product together with 2 partner organizations. Then we have some outsourcers, who work for us, but also for one of the previously mentioned par...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 12 | |
| 10 | |
| 9 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| 44m ago | ||
| 2 hours ago | ||
| 5 hours ago | ||
| yesterday | ||
| yesterday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian