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I have automation set up so that when an issue transitions into status X it will automatically close it if a certain field is set. When I look at the audit log, sometimes it completes with an error (see below). The "Resolution" field is not used by the rule at all, so why is it complaining about it?
The audit log has this in it:
The following issues passed:
EKM-5064
Unknown fields set during transition. Field may not be on transition screen. Fields ignored -
Resolution (resolution)
Transitioned issues to
Closed
How is the automation set? And are their workflow triggers that set fields?
I would check the automation and possibly share that as well.
the only other place based on what I see is the workflow itself. This automation seems to trigger a transition change to closed. It appears that resolution is set to do something(which it should do something). You should make sure the resolution is still being set.
if that isn’t it I think we need more information though.
The error seems to be indicating towards an issue with the transition screen.
As suggested by @Clark Everson check your workflow transition's post function, check if some field values as set and are those values there in the transition screen or do you even have a transition screen?
Ravi
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@Clark Everson , @Ravi Sagar _Adaptavist_
Here's the post functions that I have:
To state X:
The following will be processed after the transition occurs
From X to Closed:
The following will be processed after the transition occurs
The "Resolution" field never gets set.
There is one transition screen that sets the Resolution when moving to the Resolved state. Even when setting the state to Resolved and then to X, I also get the same error.
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Are you trying to set the resolution from the workflow or from the automation? Whichever one you did maybe also try doing the other. If in the automation that you haven’t done it for have that be the first action to complete
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