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Automation To Remove String From Description

Hello Community,

On my service desk project there's a 3rd party integration that appends text to the description field that I'd like to remove as it causes unnecessary noise and confusion. The process is a ticket is created where reporter fills in their own description and the text is added after creation so the reporter is unaware. Upon create, I'd like automation to remove that added text and maintain only what the reporter wrote.

For this example I'd like to remove the word "Please remove this text" when summary includes Test.

I've made several attempts, trying both "fields" and "update" with the format differing slightly for update. My understanding though, is if using "fields" - it behaves as a set and will entirely override the field.

"fields": and "update":

My latest attempt; realizing format is off for a few likely reasons. I was under the impression I could utilize the smart values to remove or replace text, but maintain the description otherwise.

"update": {
"description": [
"set": "{{issue.description.remove.asJsonString("Please remove this text")}}"

Hoping someone could help me identify the correct way to do this. Also, would I need to select the field "description" or can I go right to 'advanced' section? 



Screenshot 2020-09-25 171358.png



3 answers

1 accepted

2 votes
Answer accepted
Hana Kučerová Community Leader Sep 27, 2020


please try something like this. I've just tested it and it works for me.



Hi @Hana Kučerová,

I have created a CustomField "Latest Comment" and intend to capture first few characters of the Issue comment in this CustomField.

Can you review the attached image and share the syntax / smartvalue for this?

PS: Thanks @Hana Kučerová, I configured {{comment.body.abbreviate(int MaxLength)}}

Thanks and regards,

Ashraf BSmartValue.png

If someone else is looking for a way to delete something from the description that is always changing: 

  1. Define some characters that are always around that part you want deleted
  2. Choose Edit issue -> description
  3. Fill in this code into the description field like @Hana Kučerová stated and insert your predefined characters:


That was a simple fix, thanks.

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