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Automation Rules for Issue Created trigger are not working when using Proforma fields

Alexander Westergård
Alexander Westergård October 13, 2023

Hi, 

 

I have followed this exact guide, with the 3 delays with 5 seconds each. But I still get the same result. Automation is working with manual trigger, but not upon create. 

Does anyone here have a clue on how to solve it? 

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Alexander Westergård
Alexander Westergård October 13, 2023

Hi guys, as soon as I posted it I did get it to work. 

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Sanjog Sigdel
Sanjog Sigdel
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October 13, 2023

Hi @Alexander Westergård  Can you post the solution here so that we can close this ticket?

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Alexander Westergård
Alexander Westergård October 13, 2023

Hi, 

Of course!

After the three "Re-fetch issue data" with five seconds delay I added a "Branch rule" - for current issue and under that the action Then: Copy ProForma Forms. 

Hope this will help someone in the future. 

(This is for Jira DC)

Best regards, Alexander

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