I'm trying to configure an automation rule for change management requests in my Jira Service Management project.
Basically, I have a custom field (Date Time Picker) called Planned Start Date. I want to make a decision based on when the request is planned to be implemented.
If change is planned to occur on Saturday or Sunday, I want to make a transition to state 1. Else:
If change is planned to occur from 8AM to 10PM, I want to make a transition to state 2. Otherwise, I want to make a transition to state 1.
I tried to use "Planned Start Date".dayOfWeekName, but it does not work. Or "Planned Start Date".endOfDay(-2h), for instance, and it does not work also.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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