Can i setup Jira to automatically send an e-mail to the user ( " Ticket has been closed, please open a new one if problem persists " ) if the user comments on a closed ticket?
Ticket open -> Reviewed by support -> Fixed -> Closed by Support.
After this ticket has been closed by any reason the customer instead of opening a new ticket does " Reply " on the closed ticket. I would like if that happens for Jira to automatically send the customer an e-mail saying " Ticket has been closed, please open a new one if problem persists ".
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