Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation Configuration User

Is there a way to change the configuration user for the Automation part in ServiceDesk? We have a user that is no longer with the company and the automation rule is assigned on his username. I would like to have the global setting set to myself but there is no other option in the drop down when I try to change. I can only modify the rules manually but I cannot modify all. I also updated the Project Lead to myself (it used to be under that user).



2 answers

2 accepted

0 votes
Answer accepted

Hi Miriam,

Check out the Rule run options section of Atlassian's Automating your service desk documentation. You can choose to Run as the user who triggered the rule (under Project Settings > Automation > Options) or change the default Run as user (under Project Settings > Automation > Change default event user). Cheers!

Thank you so much, Joshua! I tried that exact thing (thank you for the direction and details)! It does not have another option to select another user, which is weird as I am an admin and the project lead in this project. So odd! Do you know if there is another setting somwhere?

Hi Miriam,

It looks like you might be on Cloud. Try the following:

To change the default run-as user, go to Automation > Configuration (settigns icon). Make sure the person you choose has permission to perform all the actions that you might try to automate in all your rules.

From Advanced automation rule options. Cheers!

Thank you again, Josh!  Yes, we are using the Cloud ServiceDeskAutomation_configuration_modify.png.

Its odd, I went through all of the rules and automation settings, and the user I am trying to remove, does not have access to the Project (I removed all linked rules and removed from the project). I still for some reason I am unable assign anyone else, my name is not even an option. This is very odd!

Hi Miriam,

Welcome. Your arrow is pointing to the auto-complete drop-down, but the only option available is already in the field. Have you tried clearing Craig from the field before trying to find yourself? Yes, I understand that is a basic question and might be a bit offensive. I don't mean to be, but this definitely seems odd and might be a bug that requires Atlassian assistance to get past. Cheers!

Like Miriam Hopton likes this

1. Not offended at all!

2. The obvious was right there, thanks to your help. The ONE thing I did not try was literally clearing Craig's name and typing my name. I was expecting a username drop down to select from. 

With that said, I was able to do so and assigned myself the automation. THANK YOU SO MUCH! Case closed.

@Miriam Hopton  Does your solution still work? if yes, which rights do you have?
It does not work for me and I wonder if this is due of legacy automation page now.
Best regards, Katja

0 votes
Answer accepted

Hello Miriam,

Are you talking about the Run Rule As option that is a setting for each Service Desk Automation rule?

Can you provide a screen image of what you're viewing?

Thank you so much, Trudy for the fast response! I was able to change the rules manually one by one, but there is the main configuration I would like to modify and change to myself. When I select the drop-down, it states no other options. :( I do not know where to override and/or modify the settings to allow myself as the option. I am an admin for the whole JIRA software and ServiceDesk.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

635 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you