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Automation Audit Log Shows Successful but request is not assigned to correct users

Hi We need to assign request based on custom field request type and business unit. I have configured automation rule but it is not working as expected;. Audit log it is successfully executed.Also it should assigned to group of people


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Hello @Nandhini kandan,

Thank you for reaching out to Atlassian Community and for sharing the screenshot.

Just to better understand what is happening in this case, I would like to know if that JQL is returning more tickets than only PAXSD-2108 because since the other tickets weren’t edited, it seems that the other tickets didn’t meet the criteria. 

Also, in Jira Cloud, it’s not possible to assign tickets to a group, only to a single user.

It’s important to check as well if there are no post functions on the workflow to assign the issue to a specific user, or default value for the field on the request types or even a default assignee in the project (Project settings > Details) because it may override the automation rule or vice versa. 

Can you please check the history of that ticket to see if the automation assigned the ticket to a user and then who or what unassigned/assigned it?

Kind regards,

Hi Angelica,

My issues has been fixed now. Issue was already 1 automation rule was executing in i modified it according to my requirement. So JQL query is working now.

Like Angélica Luz likes this

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