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Jira Service Management
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I used to read the thumbnail id of an attachment in a Jira workitem. From couple of weeks, I am not getting thumbnailid from the response headers from above rest endpoint. Suggest an alternate to fin...
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I am not able to get user emailAddress in webhook payload after creating user in Jira, and also i tried to make api call for getting user data in this case also i didn't get user emailAddres...
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hola, necesitaria saber cual de los servicios necesito adquirir para poder usar las apis para generar incidentes desde mi aplicacion, si con Jira alcanza o necesito jira service management muchas gr...
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I have a rule that looks for a specific request type then it runs an action. I can select the request type in the drop down of the issue fields condition. When the automation runs, the r...
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Hi All Need to know can we Change the Project Type e.g., Jira - Software Project -> Jira Service Management after the project is created Thanks Shahzad
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I have 2 fields defined as hidden when users submit a request - assignee and ETA. I would like those fields to become visible in the customer portal whenever I add, delete or change a value for them....
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Hi Community, We are using Jira for project management in our organization, and I experience extreme slowness when accessing Jira over OpenVPN. Here are some details about our...
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We have the Jira plugin installed in Slack I can type /jira create and a Jira form pops up in Slack with all the fields and values from our Jira setup. But the one critical field/input that is miss...
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Hello. For our business, when a partner exits we typically know in advance. I want to set a date in an Exit Date field, then have an automation transition all outstanding issues to a comp...
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Several members of my team have recently reported that they are not able to assign a customer as the reporter of a ticket the agent created themselves. They only see other agents listed, and ar...
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The payment was due on December 27th and is now overdue. We didn't have the credit card on file, but it has been added today, December 30, 2024. Could you please confirm that it's bee...
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Hello everyone is there a way for an external user to be a portal-only customer without an invite but with a specific email domain address? we know the option under Customer Access that allow...
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We have a request type and attached form that are only for internal use. We do not want it visible from the customer portal so we have it hidden from the portal. But we are finding that when a techni...
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This seems like a basic function I'm missing, but every answer I find says to use JQL. When in a ticket, I'd like to pull up all tickets from the same reporter, issue type, etc. For i...
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Had an automation set up up to close tickets after 10 days if they hadn't been updated. It was working at one point, but now it seems like its not working on tickets that have not been updated in 2+ ...
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Is the ability to use Jira Teams a requirement for Issue Security level?
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Is the ability to use Jira Teams as an attribute in Assets, or is this somewhere on the roadmap?
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Request on CURL curl -X POST -H "Content-Type: application/json" -d "{\"message\":\"Help What do I do now\"}" https://<mydomain>:7990/<directory> The request works fine ...
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I want to customize the fields that are displayed in our customer portal and add a new field. It is important that the new field is not mandatory when creating the ticket and that customers can edit ...
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Dear Jira Support Team, I hope this message finds you well. Recently, my account was deactivated because the number of users in my workspace exceeded the limit for the Free plan. However, I have sin...
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Hi everyone, I am Darshan Hiranandani, trying to set up an automation to add a specific label whenever a certain canned response is used. For example, when the response "Please conta...
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I want to add new attribute to an existing csv file in insight (for example personal code) and update it. Please help me.
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Test execution is not allowed to paste the snapshot; it is showing an error: 'Error adding evidence'
Test execution is not allowed to paste the snapshot; it is showing an error: 'Error adding evidence.'"
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I have an organization XYZ under service project ABC. The organization XYZ has an expiry date in the JSM. It is basically a contract expiry date. I am working on to find an API to fetch the expiry ...
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