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Automatically Create an Email Request type Issue on IT Service Desk Portal when we receive an Email Edited

Hi Team ,

I am trying to create an issue - Email Request type when people send Emails about the issues/ needs help.
I have followed the below document & configured Mail Handler https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

I dont see any issue getting created ,
kindly help us how to configure an Email address / any other alternative to automatically create an Issue when we receive an Email to our It Service Desk Mail id 
FYI : JIRA Service Desk (Nextgen project )

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