Automatic response based on business hours

[Charles]

Hi,

Is there a way to create a trigger that sends a specific automatic response based on predetermined time slots?

Exemple : If a client sends a chat asking a question after our business hours, it would send an automatic reply saying that we will be back tomorrow.

Thanks for your help!

[Charles]

Finally, I found the answer to my question!

[Jack Brickey]

You should lot here what you learned.

[Charles]

Here's what I did with JQL to have an automation based on out of business hours : 

(("Customer Request Type" = "Chat (SUP)") and ((created > startOfDay()) and (created < startOfDay("+8h")))) or (("Customer Request Type" = "Chat (SUP)") and ((created > startOfDay("+16h")) and (created < endOfDay())))

Although, now I am having trouble to also seperate for the weekend using the "startofweek" and "endofweek".

Any advice for that?

[Declan Moon]

Is there any official support for this yet? I'm trying to configure it but the setup is tricky.

[Jack Brickey]

Hi @ctrudel , i'm not sure what you mean by official support. However you can use automation to achieve this goal. The input from @ctrudel a shares a solution.

[Declan Moon]

Official support meaning an in-built feature from Jira to edit your automatic reply based on business hours, rather than manual creation & configuration of an automation rule. 

Ctrudel's idea could work and it's a start, but it's incomplete with it's weekend parameters. 

[Jack Brickey]

Agreed, it could be made easier. You might provide feedback to Atlassian via the in-app feedback link. While getting the JQL correct can be a challenge it is doable. I would try to create in parts and then connect the parts. Weekdays after hours and weekends. 

[Declan Moon]

Thanks for the reply,

I've not used JQL before, so I'd appreciate any assistance I could get with it. That's including any self-teaching links or tutorials you could link me to.