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Automatic response based on business hours


Is there a way to create a trigger that sends a specific automatic response based on predetermined time slots?

Exemple : If a client sends a chat asking a question after our business hours, it would send an automatic reply saying that we will be back tomorrow.

Thanks for your help!

1 comment

Finally, I found the answer to my question!

Jack Community Leader May 27, 2019

You should lot here what you learned.

Here's what I did with JQL to have an automation based on out of business hours : 

(("Customer Request Type" = "Chat (SUP)") and ((created > startOfDay()) and (created < startOfDay("+8h")))) or (("Customer Request Type" = "Chat (SUP)") and ((created > startOfDay("+16h")) and (created < endOfDay())))

Although, now I am having trouble to also seperate for the weekend using the "startofweek" and "endofweek".

Any advice for that?


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