Hi,
I would like to know if there's a possibility of assigning tickets randomly between two assignees inside a queue. Is there an automation for it? I know there's an option but establishing a condition and I don't want any condition. For example:
Spanish market queue - 2 assignees - 20 tickets
Automatically, as new tickets come in, assign it to one agent or another
Thank you
We can achieve this via Automation in Jira in case you are in Cloud
Certainly, queue means it is constructed of JQL and create a group consisting of those two users
Add the Automation to add assignee and method selecting the group you just created
For Server, it's not quite possible without any plugins.
Thanks,
Pramodh
Hola @Alejandra González
You can use jira automation with the auto assignment action and a combination of "round robin". You will have to use the JQL to differentiate between the queues.
Here is the link: https://www.youtube.com/watch?v=hEh3MsoUxho
Saludos
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