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Automatic Ticket Assignment

Hello, I would like to know if there is any way for the automatic assignment of tickets by performing the assignment where the user who has fewer tickets in progress is validated.

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Liam Green Community Leader Oct 27, 2020

Hi @Kenia Rodriguez Diaz 

Yes, that's possible using Automation for Jira.  You just need to set it up to use a balanced workload.

If you're not familiar with Automation then the following link will take you to their community page: https://community.atlassian.com/t5/Automation-articles/Welcome-to-the-Jira-automation-community/ba-p/1388465

Their help guides are really useful, and this post in particular should help: https://blog.codebarrel.io/7-practical-automation-rules-to-turbocharge-your-jira-service-desk-62430d76d16d

If you scroll down to #3, they have a section on Auto Assigning

Hope that helps,

Regards, Liam

Thank you very much Liam, you were a great help.

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Liam Green Community Leader Oct 28, 2020

No problem. Happy to help!

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